Privacy notice

Who to contact

Prestige PS Ltd, company number 14614744, operates Trade Quote Pro and manages account, support and trial-access information. Contact info@prestigepropertysolutions.co.uk.

Information used by the app

Account information includes your email, username, display name and access status. Business settings can include your address, telephone, logo, VAT and company details, optional UTR and bank details. You choose which customer details, job records, quotes, invoices, notes and photos to enter. Hosting and authentication services also process technical information needed to operate and protect the service.

Why we use it

Account and workspace information is used to provide the service you request. Support correspondence is used to answer you. Security and access records help prevent misuse and investigate faults. The intended bases are performance of our agreement for providing accounts, legitimate interests in supporting and securing the service, and legal obligations where they apply. Providing the necessary account details is required to use the app; logo, bank details and UTR are optional.

Your customers’ information

Your business decides what customer information to enter and why. You remain responsible for informing your customers and having a lawful reason to use their information. We host workspace information on your behalf. During evaluation, use sample job and customer data while the full commercial data-processing arrangements are being finalised.

Service providers and sharing

The current service uses OpenAI Sites and Cloudflare for hosting, Supabase for account authentication and workspace storage, and Resend for account emails. Stripe processes app subscription payments and billing details through its hosted checkout and customer portal. We store Stripe customer and subscription identifiers, subscription status and access dates to manage your account; card numbers are entered directly with Stripe and are not stored in your app workspace. Sharing a PDF sends it through the app you choose, such as your email app or WhatsApp. Check the recipient before sending. The contact form opens an email draft; it does not submit a message to a separate form service.

Optional voice job assistant

When enabled, tapping Transcribe sends your recording to the OpenAI API. Tapping Review with assistant sends the reviewed text, recent conversation and relevant saved job details, including customer name, document summaries, materials, rates and recorded costs, to the OpenAI API. The app does not send your bank details, account password or authentication token to OpenAI. Avoid unnecessary personal information. Trade Quote Pro does not store the audio recording; confirmed transcripts and job updates are stored in your workspace alongside your other records. OpenAI provider retention is separate. AI suggestions can be wrong: check the job, quantities, costs and proposed charges before confirming. The assistant does not send messages or issue invoices.

Storage and international processing

The account database is configured in London. This does not mean all hosting, email delivery, support or service-provider processing stays in the UK. The provider-specific international-transfer arrangements are being reviewed before commercial launch; contact us for the current position before uploading live customer data.

How long information is kept

Workspace records are kept while the account is used. After trial expiry, we allow at least 90 days to export saved work and give at least 30 days’ notice before deleting trial records. Trial expiry does not automatically delete them. Existing longer access arrangements will not be shortened without notice.

For a verified closure request, we aim to remove active account and workspace data within 30 days, offering return or export first. We will explain any information that must be retained and why. This target does not extend applicable deadlines for responding to your rights requests. Subscription cancellation is handled separately.

Ordinary support correspondence is reviewed for deletion 12 months after the issue is resolved. Necessary subscription accounting records and records needed for a specific legal obligation or dispute may be kept longer, with access restricted. Provider backup and log retention is separate and is still being documented; we do not promise that every backup copy is erased immediately. These procedures are handled manually; there is no automatic trial-deletion job.

Cookies and local storage

The app uses browser storage for sign-in sessions and recovery of unfinished edits. Hosting services may use necessary security cookies. Sign out on shared devices and wait for Saved online before leaving. This version does not include an app advertising tracker.

Your choices and rights

You can ask about access, corrections, deletion, restrictions or a portable copy of your personal information. Rights depend on the purpose and basis of processing. You can object to processing based on legitimate interests. Email us from your account email address and describe your request. We will verify your identity before disclosing or deleting account information. Open a privacy request email. This opens a draft and does not send anything automatically. Account closure requests do not automatically cancel Stripe subscriptions; use Manage subscription / cancel, or ask us for help. You may also complain to the Information Commissioner’s Office.

Before wider launch

This trial notice describes the current setup. Provider transfer details, retention procedures and commercial data-processing terms still need review before wider business use. We will update this page when those arrangements change.

Approval links and backups

If you create a customer approval link, we store the protected customer PDF, a hash of its access token, its expiry and any recorded decision, name and time. Anyone with the link can view that PDF until it expires or you revoke it. Private room notes and photos are not included in approval PDFs. Decision records are retained with the account. Automatic workspace backups retain up to 20 recent snapshots; downloaded full backups include private photos and should be stored securely.